Privacy Policy

1. Information We Collect

When you book a room, contact us, or use our website, we may collect the following information:

Personal Information

• Full name, phone number, and email address
• Check-in / check-out dates and room preferences
• ID proof details (as required by government regulations)
• Payment information (processed securely — we do not store card details)

Usage Data

• Browser type, device type, and IP address
• Pages visited and time spent on our website
• Referral source (how you found us)

2. How We Use Your Information

We use the information collected to:

• Process and confirm your room bookings
• Send booking confirmation and relevant updates via WhatsApp or SMS
• Respond to queries and provide customer support
• Improve our website, services, and guest experience
• Send promotional offers (only if you have opted in)
• Comply with legal and regulatory requirements

3. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data with:

• Payment Processors — to complete your transaction securely
• Government Authorities — when required by law (e.g., guest registration)
• Communication Services — SMS/WhatsApp providers to deliver booking notifications

4. Data Security

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmissions.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences and understand how visitors use our site. You can disable cookies in your browser settings, though some features may not function correctly.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal obligations)
• Opt out of promotional communications at any time

To exercise any of these rights, contact us at the details below.

7. Third-Party Links

Our website may contain links to external sites (e.g., Google Maps, WhatsApp). We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. Continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact Us

For any questions or concerns about this Privacy Policy, please contact: